Privacy Policy

1. Introduction

Console Family Mediation is committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains how we collect, use, and safeguard your information in line with the General Data Protection Regulation (GDPR), the College of Mediators, and the Family Mediation Council guidelines.

2. Your information: What we collect and why

To provide our mediation services, we need to collect certain personal details. We only ask for what is necessary and handle it with the utmost care. This includes:

• Your identity and contact details: Your name, email address, and phone number, so we can communicate with you, schedule sessions, and manage your case.
• Your situation: Information about your family circumstances that you share with us. We use this to understand your needs and facilitate a constructive mediation process.
• Booking and payment details: Information required to book and pay for sessions. This is processed securely by our trusted third-party payment providers. We do not store your full card details.
• Mediation records: Notes and summaries from our sessions, which form part of your confidential case file. We keep these to ensure a consistent and professional service.

3. How we use your information

We use your information solely for the purpose of providing mediation services, including case management, booking, communication, and complying with our professional and legal obligations.

4. Confidentiality in mediation

Confidentiality is a key principle of family mediation, helping everyone speak openly and work towards resolution. However, there are important exceptions. A mediator may need to break confidentiality if there are concerns about a risk of serious harm to a child or vulnerable adult, or a risk of significant harm to any person. Confidentiality may also be lifted where there is a legal obligation to disclose information, including under the Proceeds of Crime Act 2002, which requires professionals to report concerns about money laundering or the proceeds of criminal activity, or where a court order requires disclosure. These safeguards ensure that while mediation remains a safe and private space, it does not override the need to protect individuals or comply with the law.

5. How we protect and store your data

Protecting your sensitive information is our priority. We store your data on secure, encrypted systems with restricted access, ensuring only authorised mediators can view it. We retain case files for a period of 10 years as required by our professional insurance and regulatory bodies, after which all personal data is securely and permanently deleted.

6. Your rights over your information

Under UK data protection law, you have rights over your personal data, and we are committed to upholding them. You have the right to:

• Request access: Ask for a copy of the personal data we hold about you.
• Request correction: Ask us to correct any information you believe is inaccurate.
• Request erasure: Ask us to delete your personal data, where it is no longer needed or required for legal/regulatory reasons.
• Object to or restrict processing: Ask us to stop or limit the processing of your data in certain circumstances.

To exercise any of these rights, please email us. We will respond to your request in a timely and transparent manner.

7. Third-party services

We use trusted third-party providers for payment processing and scheduling (e.g., Calendly). These services are GDPR compliant. We do not share your mediation details with third parties without your explicit consent.

8. Cookies

Our website uses minimal cookies for essential functions only. We do not use tracking or advertising cookies. You can disable cookies in your browser settings if preferred.

9. Contact us

If you have questions about this privacy policy or how we handle your data, please contact us at:

Email: info@consolefamilymediation.co.uk

Last updated: January 2026